Change Procedures

Applying for a modification of your AMS-IX Caribbean connection or a new additional port

The procedure for an additional AMS-IX Caribbean connection or upgrade, downgrade or relocation of your AMS-IX Caribbean connection is as follows:

  1. For port relocations and additional ports, make sure that you have a contract with the co-location where you can enable your port.
  2. For pricing and technical specifications, please go to the pricing page or the technical page.
  3. In my.ams-ix.net go to your contract page, click 'Place an order' and follow the instructions.
  4. Upon receipt of your request the Customer Relations team will draw up a revised Appendix/Attachment belonging to your current Connection Agreement. These will be sent to you within 3 business days by mail in .pdf format. Please print the document twice, sign both copies and send them back to AMS-IX BV before their expiration date. NB: Unsigned Appendices/Attachments expire one month after being drawn up.
  5. Upon receipt of the initialed documents the CEO of AMS-IX BV will countersign them and one copy will be sent back to you. At the same time we will start the process of assigning/configuring the requested connection for you.
  6. Our engineers will contact you with the details of the port modification on your envisioned assignment date or within 3 business days. Please inform the Customer Relations team if the envisioned date should change.
  7. At this point you can start arranging cabling with the colocation. The AMS-IX Caribbean colocation has indicated that it is willing and prepared to arrange cabling on request.
    See the Cabling Specifications for more information on what you might need.
  8. New ports are always configured in a Quarantine VLAN. When your port is up and ready for production, you can contact the AMS-IX NOC team to configure the port in the appropriate production VLAN. Q-tagging on a previously untagged port generally requires changes on both sides to be carried out simultaneously. The NOC will inform you about the procedure.
  9. The port price shall be periodically invoiced and shall be due on the production date, with a maximum of 30 days after assignment.
  10. A migration period of 10 business days starts from the date on which the port is assigned. The old port and (if applicable) the old IP address must be returned to us at the end of this 10-day period. You can do this by sending an email to AMS-IX NOC. In case of any delay please contact Customer Relations and we can discuss an extension of the migration period. If the abovementioned items are not returned in time and we haven't agreed to extending the migration period, AMS-IX will charge you for both connections until you have returned the abovementioned items.

Disconnecting one or all ports from AMS-IX Caribbean

The disconnection procedure is as follows:

  1. In my.ams-ix.net go to your contract page, click 'Place an order' and follow the instructions.
  2. Upon receipt of this request the Customer Relations team will send you an email to confirm your disconnection request.
  3. We will prepare to disconnect your port(s) at the end of the quarter in which AMS-IX BV receives the disconnection request. Be informed that we will charge you for this service up until that moment.
  4. If you still have remaining ports connected at AMS-IX we will draw up a revised Appendix/Attachment belonging to your Connection Agreement. This will be sent to you within 3 business days in .pdf format. Please print the document twice, sign both copies and send them back to the Customer Relations team. NB: Unsigned Appendices/Attachments expire one month after being drawn up.
  5. Upon receipt of the signed documents the CEO of AMS-IX B.V. will countersign them and one copy will be sent back to you.
  6. You will be charged for the port(s) until the end of the quarter. At the beginning of the next quarter you will receive an e-mail with the details of the disconnected port. 
  7. If you have any questions please contact the Customer Relations team or (for technical matters) the AMS-IX NOC.

Update Customer Information

The information that you gave us with regards to organisation details, adresses, URL's, contact persons etc. is all recorded in my.ams-ix.net. Through the portal you can access and update all these records.